TELUS

Service Assurance Support — TELUS

December 2006 – September 2007

Analysisdefect correctiontesting

Service Assurance is the last support tier when a problem is found on TELUS networks. When SA believes it is a translation issue, it refers it to the translation team.

I analyzed, changed the networks, and tested the translation problems referred to me.

Impact

•Analysis and correction of Service Assurance translation tickets
•Post-change testing on DMS and GTD-5

Technologies

Nortel DMSGTD-5Reflection XPSP Guide

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